SHIPPING POLICY
Covid-19: We are operating with minimal disruptions. Orders are being shipped within 3-6 working days.
All products on The FM Gallery can be shipped worldwide. We have worldwide shippers specialized in art and antique furniture that will take care of your order. If needed, for large pieces for instance, we will ship your order in a specially built crate.
All shipping are insured
White Glove:
- Delivered by appointment to the room of your choice.
- Includes item collection, packing, shipping, full insurance and in-home delivery (unpacking, inspection, minor assembly, removal of packaging materials).
- Please make sure the item will fit through any doorways, hallways, stairwells or elevators.
- Signature is required at delivery.
- Exclusions may apply:
- Surcharges may apply for deliveries requiring flight of stairs, walk-up or difficult-to-access locations.
- The delivery team will not perform plumbing installation, electrical wiring or assembly requiring extensive use of power tools.
- If the item is picked up disassembled, the carrier is not required to assemble it upon delivery.
Front Door:
- Delivered to the first available dry area outside of your house or building (front door, porch, landing area, garage, etc.).
- If there is safe entry to an apartment building, and size permits, the item may be delivered inside the lobby or to your floor.
- Includes item collection, packing, shipping and full insurance.
- Does not include unpacking, inspection, assembly or installation.
- A crate may be used to provide maximum protection.
- Please make sure the item will fit through any doorways, hallways, stairwells or elevators.
- Signature is required at delivery.
Standard and Express:
- Delivered by a parcel delivery service such as UPS, FedEx, or DHL.
- Includes full insurance.
- Electronic tracking is available.
- Signature is required at delivery.
SHIPPING FEES
For each of your order, you will previously receive a free shipping quote established with our shippers. This quote is defined according to your delivery address, and will be added to your order before payment.
Please note that depending on your delivery address, when shipping internationally, customs taxes and duties may apply, and are your responsibility.
Shipping Time Estimates
| Domestic | International | |
| White Glove | 1–7 Days | 4–10+ Weeks |
| Front Door | 1–7 Days | 3–5+ Weeks |
| Standard | 1–7 Days | 1–3 Weeks |
| Express | 1–7 Days | 1–3 Weeks |
Please note that handling, which includes preparing an item for shipment, packaging, and disassembly, may take up to 5–10 days. This is not included in the shipping time estimates above, but is accounted for in estimates on any item details page and at checkout. White Glove and Front Door delivery for large or fragile pieces can be expedited upon request. The extra cost can be substantial, as expedited shipping may require specialized carriers or routing changes.
Scheduling a Delivery
If your piece is being handled by a White Glove or Front Door shipping provider, the carrier will contact you 24 to 48 hours prior to the delivery date to schedule a convenient drop-off window, usually between 2 and 4 hours wide.
With UPS, FedEx, DHL, or another parcel carrier, it’s generally more difficult to schedule a delivery, but we recommend you contact them directly to make delivery arrangements.
